Department: Developmental Disabilities Services
Position: Quality Assurance Analyst
Salary: $23.77 - $24.96


PLEASE READ BEFORE APPLYING: This is for the Developmental Disabilities Services department and is not an Information Technology (IT) position.
 

General Position Summary

This position provides administrative assistance to the Developmental Disability Services Department (DDS).  Primary responsibility is providing supportive services to Quality Assurance and Improvement Manager, as well as KCDDS Case Management staff.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education, Certification, & Experience
  • Associate's degree or higher in Business, Statistics, Human, Behavioral, or Social Science; or a closely related field. Bachelor preferred.
  • Human services experience preferred.
  • Knowledge of Microsoft Office Software, specifically Excel, database management, web-based software programs, Adobe, and Web maintenance software is required.
  • Oregon Driver's License

• Knowledge, Skills & Abilities
  • KNOWLEDGE OF:
    • The public service system for developmental disability services in Oregon. 
    • Working knowledge of Klamath County community agencies and resources.
    • Mandatory reporting requirements and the appropriate levels of information to be shared.
    • Confidentiality rules, especially those specific to program area.
    • County policies and procedures.
    • Intellectual and Developmental Disabilities System and difference between all service elements.
    • Federal, state, and county laws, codes, rules, policies, and regulations governing ID/DD services.
    • Oregon Department of Human Services electronic programs and other ID/DD services software.
    • Research and statistical evaluation principles and methods.
    • Applicable federal, state and local compliance laws and statutes.
    • Data collection and analysis, and research methodologies.

• • • Quality Improvement and Compliance practices in a public service/ ID/DD service setting
  • SKILL IN:  
    • Developing and maintaining professional relationships and boundaries.
    • Effective communication, both orally and in writing, including public presentations.
    • Managing, training, and implementing quality improvement and performance standards.
    • Anticipating, planning, organizing, and managing change.
    • Working effectively with others to develop solutions for developmental disabilities services delivery and process barriers.
    • Microsoft Office environment, specifically Excel, record keeping programs, and general computer skills.
    • Managing projects, collecting and analyzing data, and making appropriate recommendations.
    • Managing and assuring compliance to information management and client confidentiality requirements.
    • Operating a personal computer utilizing standard and specialized software.
    • Following directions and interacting in a professional manner.
    • Reviewing clinical, support, and training documents for quality.
    • Working within a team and collaborating with multiple team members.
    • Establishing and maintaining effective working relationships with staff, professional agencies, and community members
    • Assessing and prioritizing multiple tasks, projects, and demands.
    • Effective verbal and written communication
    • Teamwork - Balancing team and individual responsibilities; exhibiting objectivity and openness to others' views; giving and welcoming of feedback; contributing to building a positive team spirit; putting the success of team above own interests; ability to build morale and group commitments to goals and objectives; supporting everyone's efforts to succeed.

• ABILITY TO:
  • • Establish and maintain appropriate professional demeanor and boundaries at all times. 
    • Maintain the rights to confidentiality for all individuals in services and their families.
    • Ability to set work priorities.
    • Apply judgment and discretion in resolving problems and interpreting policies and regulations.
    • Develop and maintain effective working relationships with other staff, public officials, the general public, and representatives of other agencies.
    • Establish and maintain accurate records of assigned activities and operations.
    • Fulfill responsibility as a mandatory abuse reporter.
    • Actively promote the mission and core values of KCDDS with professionalism, integrity, and dignity. 
    • Assist in reviewing and providing feedback on individual service plans.
    • Communicate effectively both verbally and in writing.
    • Manage complex projects while effectively managing time and work independently.
    • Positively influence others to embrace quality practices.
    • Collaborate effectively in a team environment.
    • Provide and welcome constructive feedback.
    • Recommend creative, innovative and practical solutions.
    • Display sound judgment.
    • Utilize positive, solution-oriented problem-solving skills.
    • Manage highly sensitive and confidential information appropriately.
    • Prepare and present clear, concise reports in a timely manner.
    • Evaluate program objectives and service delivery outcomes.
    • Conduct research and collect & analyze data to identify problems and resources.
    • Support plan, design, and coordination of programs and services. 
    • Act professionally with regard to a code of ethics and maintain confidential communications and protect confidentiality of records.
    • Perform administrative tasks, including documenting via electronic case management record systems.
    • Exercise initiative, be proactive, and provide support in a crisis to ensure agency oversight of actions taken.
    • Operate in the Microsoft Office environment, specifically Excel charting and tables, record keeping programs and review documentation via electronic record system.
    • Attend work as scheduled and/or required.

• Physical Requirements
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is frequently required to sit and use hands to finger, handle, or feel.  The employee is occasionally required to walk; reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.

Work Schedule

The normal work schedule is 40 hours per week; exact schedules is assigned by supervisor in conjunction with the KCDDS Executive Leadership Team. It is the attendance standard of the employer that all employees be present and on time each shift they are scheduled to work.  Full or partial absence during any scheduled shift, arriving late, or leaving early, for whatever reason, may result in disciplinary action up to and including termination of employment.  Time off may be approved if allowed by applicable policies covering illness, injury, or other personal emergency.

Pre-screening Requirements

• DMV Records Verification
• Klamath County Background Investigation